Frequently Asked Questions
Frequently Asked Questions
Shipping
How long does shipping take?
Orders are processed within 1–3 business days. Standard shipping within the US takes 5–7 business days after processing.
Do you offer free shipping?
Please check our current promotions for free shipping thresholds.
What if my order is lost or damaged?
Please reach out to us via our Contact page and we'll make it right.
How do I track my order?
Once your order ships, you'll receive a confirmation email with a tracking number. Use it to track your package directly on the carrier's website.
Do you ship internationally?
We currently ship within the United States. International shipping may be available in the future — stay tuned!
Returns & Exchanges
What is your return policy?
We accept returns within 30 days of purchase. Items must be unused and in original packaging.
How do I start a return?
Submit your request through our Contact page with your order number and reason for return.
Products
Are your products vegan and cruelty-free?
We curate clean, results-driven beauty products. Many of our products are cruelty-free, but not all are vegan — check individual product pages for brand-specific certifications.
Are your products suitable for sensitive skin?
If you have specific ingredient concerns or sensitivities, please contact us before purchasing and we'll be happy to help.
How do I know which products are right for my skin type?
Not sure where to start? Reach out via our Contact page and we'll help you find the best match for your skin type.
Do you carry K-beauty brands?
Yes! We carry a curated selection of K-beauty favorites including Beauty of Joseon and more.
Orders & Payments
Is my payment information secure?
Yes. We use industry-leading encryption and security standards to keep your payment information safe at all times.
Can I cancel or modify my order?
Please contact us as soon as possible via our Contact page. We'll do our best to accommodate changes before the order ships.
What payment methods do you accept?
We accept Shop Pay, Apple Pay, and Google Pay, as well as all major credit and debit cards including Visa, Mastercard, and American Express.